Privacy Policy

1. Why this privacy policy?

The health data Medisquare may gather or receive in connection with your use of the Platform is summarized in this privacy policy, along with a description of how personal data, such as personal information, health information, and medical records, may be occasionally used, shared, and how you can control this data. We value Your privacy highly. Medisquare’s policy is to protect Your privacy when collecting information from You on Our Website, Medisquare, and other sites We own and control.

The agreement discusses the following:

1.1 Information connected to an individual, such as sensitive personal data and personal information that is collected from users

1.2 The objectives, methods, and procedures used in the acquisition, use, processing, storage, and disposal of such information

1.3 Medisquare will share such information in what manner and to whom.

2. Collection of personal information

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. We only ask for personal information when it is absolutely necessary to provide You with a service. With Your awareness and consent, We collect it in a fair and lawful manner.

Personally identifiable information may include, but is not limited to:

1. Email address
2. First name and last name
3. Phone number
4. Address, State, Province, ZIP/Postal code, City
5. Other personally identifiable information You willingly disclose to Us (e.g., passwords, emails, letters, etc.).
6. Usage data. Usage Data may comprise Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You access, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
7. Your mobile device unique ID, Your mobile device’s IP address, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.

We may also collect information sent by Your browser whenever You visit our Service or use a mobile device to access the Service.

3. Privacy statement

3.1 Every user note: 

Every user must abide by this part.

3.1.1 As a consequence, agreement of the Provisions of Use, which includes this Privacy Policy’s terms, is a requirement for each User to use and access the Services. Any User may immediately stop using the Medisquare services if they do not agree with any of the provisions of the same.

3.1.2 In the Schedule that is attached to this Privacy Policy, Medisquare lists a sample of the data that they may ask you for in order to use their services.

3.1.3 It is entirely up to the user whether or not to disclose Personal Information or any other sensitive Personal Data or Information to Medisquare. You are aware that Medisquare may utilize certain of your information, including that which has been categorized as “Sensitive Personal Data” or “Personal Information.” Medisquare retains the right to utilize data about or given by End Users for the following purposes:

1. uploading such data to the website.
2. making contact with end users to offer new goods or services.
3. contacting end users to obtain their opinions on the products and services.
4. examining software usage trends to enhance the functionality and design of products.
5. examining anonymous patient data for business purposes.
6. processing payment instructions, including those received from independent third-party service providers like payment gateways, banks and other financial institutions, providers of prepaid instruments and wallets, for the purpose of processing payment transactions or providing the option to defer payments.

If you voluntarily gave your personal information to Medisquare for any of the aforementioned uses, you hereby give Medisquare your approval to collect and use the information for those purposes.

3.1.4 Information that has been recognized as personal information or sensitive personal data or that requires your express consent cannot be collected, used, or disclosed. By indicating your agreement with this privacy statement, you agree to the use, collecting, and dissemination of your information as specified by applicable law.

3.1.5 Medisquare specifically disclaims any liability with regard to the Services and any actions that result from your participation in any Services. You agree that you waive any claims against Medisquare relating to same, and to the extent that such waiver may be ineffective, you agree to release any claims against Medisquare relating to same. Medisquare does not control or endorse the content, messages, or information found in any Services.

3.1.6 You are in charge of keeping the data you give us accurate, including any contact information you give us when you register for an account. If your personal information changes, you can update it on our page, send us a message, or do so by making the necessary modifications.We will attempt in good faith to implement suggested changes as soon as it is practical to do so in our then active databases. If Medisquare has reasonable grounds to suspect that any information provided by you is false, inaccurate, out-of-date, or incomplete, or if such information is provided by you and is later found to be false, inaccurate, out-of-date, or incomplete, Medisquare may, in its sole discretion, stop offering the Services to you.It’s possible that Medisquare won’t change, remove, or update your personal information in the following situations: (a) when the information is opinion data kept only for evaluative purposes; and (b) when the information is contained in documents pertaining to a prosecution if all related proceedings have not yet been concluded.

3.1.7 Contact us if you want to close your account or want us to stop using your data to offer you services. As long as your account with the Services is active and as long as it’s necessary for us to give you the Services, we’ll keep your information on file. We won’t keep such information any longer than is necessary to fulfill the legitimate uses for which it may be used or as otherwise required by other laws currently in effect. Your data may be anonymized and aggregated after some time and kept by us for as long as is necessary for us to deliver our Services successfully; however, we will only utilize the anonymized data for analytical reasons. Please be aware that if you withdraw your consent or close your account, Medisquare may no longer be able to offer you its services or may end any previous agreements it may have with you.

3.1.8 If you would prefer not to receive non-essential messages, such as information about promotions and marketing for the Services, write us an email.

3.1.9 When paying for subscription amount(s), Medisquare may ask the user to use a credit card, wire transfer, debit card, or mobile financial services. In order to complete the billing operation, Medisquare may use the User’s credit card number and/or other financial institution information, such as bank account numbers. This use may include, but is not limited to, using and disclosing such credit card numbers and information to third parties. However, the only person who may verify credit information is the User through the login process. Users’ credit card and debit card information is transacted on secure websites of authorized payment gateways that are digitally encrypted, offering the highest standard of security currently achievable. However, Medisquare gives you the choice of not saving your payment information. However, the user is cautioned that internet technology is not completely secure and should be used with caution.

3.1.10 Medisquare automatically receives the URL of the site from which anyone visits the Website whenever a User, End-User, or anyone else visits the Website because of the communications standards on the Internet. In addition, Medisquare receives information about each User’s computer’s Internet Protocol (IP) address (or the proxy server the User used to access the World Wide Web), operating system, the type of web browser the User is using, email habits, and the name of the User’s ISP. Utilizing this data, Medisquare can study broad trends and enhance its services. There is no sharing or disclosure of the connection between a user’s IP address and personally identifiable information with outside parties. Despite the aforementioned, Medisquare may share and/or disclose some of the overall results (rather than the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and other parties in order to support the expansion of its business.

3.1.11 The Website utilizes temporary cookies to store specific information that Medisquare and its service providers use for the technical administration of the Website, research and development, and user administration (but which is not sensitive personal data or information). Medisquare may let authorised third parties to install or recognize a special cookie on the User’s browser as part of the process of delivering adverts or optimizing services to its Users. However, the cookies do not contain any Personal Information about the User. You can modify your web browser to turn off cookies. You can still use the website if cookies are disabled, but some features might not function as intended.

3.1.12 Without registering an account on the website, a User could have restricted access to it. Users who are not registered can schedule appointments with the doctors by giving their name and contact information. A User must first register for an account on our website in order to use all of its features and advantages. The following information, which a User realizes and expressly agrees is necessary to create an account, is Name, User ID, email address, nationality, ZIP or postal code, age, phone number, password selected by the User, and valid financial account information are examples of personal information that enables third parties, including Medisquare, to identify the User.

3.1.13 This Privacy Policy is applicable to Services that Medisquare owns and runs. The websites that appear as search results or links from Medisquare’s services are not under its control. These other websites may download their own cookies or other files onto users’ computers, gather data, or ask for personal information from users; Medisquare is not liable or responsible for any of the aforementioned activities. Medisquare does not guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites and does not make any representations regarding the privacy practices or policies of such third parties or the terms of use of such websites. The inclusion or exclusion does not suggest that Medisquare endorses the website, its owner, or any of the content found there. You solely assume all risk if you choose to access a third-party website that is linked to the Website. The User is urged by Medisquare to review the website’s privacy policies.

3.1.14 The Website might let users interact with other users or post information that can be accessed by others, at which point other users might get that information. Such Users, including any moderators or administrators, are not authorized Medisquare representatives or agents, and their remarks or opinions do not necessarily represent those of Medisquare. They are also not permitted to enter into contracts on Medisquare’s behalf. By making this explicit disclaimer, Medisquare absolves itself from all responsibility for any reliance on or abuse of the information made available by users or visitors.

3.1.15 Other than for the purposes of registering users, Medisquare does not collect information about website visitors from outside sources, such as public records or bodies or private organizations (the collection, use, storage and disclosure of which each End User must agree to under the Terms of Use in order for Medisquare to effectively render the Services).

3.1.16 According to Medisquare’s rigorous “No-Spam” policy, the company won’t rent, sell, or otherwise provide your email address to a third party without your permission.

3.1.17 In order to safeguard the personal information it has under its control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, or accidental loss, Medisquare has put in place best international market practices, security policies, rules, and technical measures. However, Medisquare shall not be held liable for any loss whatsoever incurred by the User for any data loss or theft due to unauthorized access to the User’s electronic equipment through which the User avails of the Services.

3.1.18 In addition to having a thorough information security program and information security policies that contain managerial, technical, operational, and physical security control measures appropriate to the information being collected and the nature of Medisquare’s business, Medisquare also employs reasonable security practices and procedures.

3.1.19 Other than as stated in this Privacy Policy, Medisquare will only disclose your Personal Information if it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority, or similar requirements or when Medisquare, in its sole discretion, deems it necessary to protect its rights or the rights of others, to prevent harm to people or property.

3.2 Doctor’s note 

All doctors must adhere to this section.

3.2.1 The doctors’ personal information, including sensitive personal data, is gathered as part of the registration procedure as well as the creation and submission of applications that are available to them on Medisquare.

3.2.2 Every statement in this privacy policy applies to all doctors, therefore before giving them any sensitive personal data or information, doctors must read and understand the privacy statements outlined in this policy. If they do not, doctors must quit the services, including the website, right away.

3.2.3 The personal information that Doctors choose to give Medisquare is utilized to assist the Doctors identify and explain themselves. Only Medisquare has ownership of this data. Your information will belong to you, and you give Medisquare permission to collect, use, handle, and/or disclose it for the reasons listed below. The following uses for such information are permitted by Medisquare: research, statistical analysis, and business intelligence. Medisquare may also sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. For research, statistical analysis, and business intelligence purposes, Medisquare may use this information for commercial gain. It may also sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Additionally, Medisquare retains the right to use the data supplied by or about the Doctor for the following reasons: from associates and outside parties. the following goals:

1. uploading such data to the website.
2. Making phone calls to practitioners to promote new goods or services is restricted by the DNC Registry-registered phone number.
3. Getting in touch with practitioners to get product feedback.
4. examining software usage trends to enhance the functionality and design of products.
5. analyzing financial and inventory data from a practice that has been anonymised for commercial purposes.

3.2.4 When end users search for doctors on the website, the doctor’s information is presented, and end users use the doctor information listed on the website to make appointment requests. Any personally identifying information about the doctors featured on the website is either given to Medisquare by the doctors who want to register themselves there or is gathered by Medisquare from public records. This information is not created by Medisquare.

3.2.5 Provided that the Doctors have given their approval for Medisquare to collect, process, and/or disclose their information on the Website, Medisquare may also display information for Practitioners who have not registered or signed up for the Services. Such physicians are confirmed by Medisquare or its partners, and Medisquare makes every attempt to record accurate information for such physicians. However, Medisquare disclaims all responsibility for any inaccurate or incomplete information about such Practitioners that may appear on the Website.

3.3 End-Users Note: Every End-User must comply with this section.

3.3.1 End-Users are required to provide certain information, including sensitive personal data or information, as part of the registration or application creation and submission procedure that is made available to them on this website.

3.3.2 All End-Users must read and understand the privacy statements outlined in this privacy policy before providing any Personal Information or Sensitive Personal Data or Information to Medisquare. If they do not, they must leave the Medisquare immediately. 3.3.2 All the statements in this privacy policy apply to all End-Users.

3.3.3 If you unintentionally contributed any of this information to Medisquare before reading the privacy statements outlined above and you disagree with how it was gathered, processed, stored, used, or disclosed, you can access, change, and delete it by using tools made available on the website. Additionally, you can ask Medisquare if it has any of your personal data by sending an email, and you can ask for Medisquare to erase and destroy any data it may have about you.

3.3.4 The personally identifiable information that End Users voluntarily disclose on the Website is used to assist the End Users in identifying and/or describing themselves. The information Medisquare collects from End-Users (such as the usage patterns outlined above) that does not personally identify the End-Users as individuals is solely controlled by Medisquare. For research, statistical analysis, and business intelligence purposes, Medisquare may also use this information in an aggregated or non-personally identifiable form. It may also sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Medisquare specifically retains the right to utilize anonymized end-user health information and end-user demographic data for the following purposes:

1. Examining software usage trends to enhance the functionality and design of products.
2. Examining such data in order to build and study new technologies.
3. Utilizing analysis of such data in other Medisquare commercial product offerings.
4. Sharing such information’s analysis with outside parties for commercial purposes.

3.3.5 Medisquare will contact End-Users by phone, email, notices placed on the website, and other channels made available by the service, such as text and other messaging. By login into their “Account”  and updating the account settings, End-Users can modify their email and contact preferences at any time.

3.3.6 When making appointments or for other reasons, Medisquare may store records of those discussions in order to administer the Services, provide customer assistance, conduct research and development, and improve the listing of Doctors.

3.3.7 The confidentiality of each End-personal User’s information or sensitive personal data and information must be respected by all Medisquare employees and data processors who have access to or are involved in processing it. In order to maintain the security of all personal data from the time of collection to the point of destruction, Medisquare has put in place procedures and technology in compliance with industry best practices and applicable regulations. Any third-party data processor to which Medisquare sends Personal Data must consent to follow those rules and regulations or implement suitable safeguards on their own.

3.3.8 As part of reorganization or a sale of the assets of a Medisquare corporate division or firm, Medisquare may also divulge or transfer the personal information of End-Users provided by a User to a third party. The rights to use the personal information and other data that end users voluntarily supply to us in accordance with the Terms of Use will remain with any third party to which Medisquare transfers or sells its assets.

3.4 Note for casual visitors: 

3.4.1 Medisquare does not automatically collect any sensitive personal information from website visitors who are just browsing the site.

3.4.2 Despite this, some sections of this Privacy Policy still apply to even these casual visitors, and they are still obligated to read and comprehend the privacy statements outlined here; if they do not, they must leave this website immediately.

3.4.3 If you accidentally browsed any other page of this website before reading the privacy statements outlined here and you disagree with the way in which such information is obtained, collected, processed, stored, used, disclosed, or retained, simply closing this browser application should usually clear all temporary cookies set by Medisquare. However, all visitors are urged to use the “clear cookies” feature of their browsers to ensure such clearing or deletion, as Medisquare cannot guarantee, foresee, or take responsibility for the equipment behavior of all Website visitors.

3.4.4 If you voluntarily provided any personal data or information to Medisquare by any channel, including email, post, or the website’s registration form, you are not a casual visitor. All of these visitors will be considered Users for the purposes of this privacy statement and will be treated as such, in which case all of the clauses in this privacy statement apply to them.

4. Confidentiality and security

4.1 Medisquare stores Your Personal Information in electronic form on its equipment and the equipment of its employees. On occasion, such data might also be transformed into physical form. Medisquare implements reasonable security practices and measures, such as certain managerial, technical, operational, and physical security control measures, that are appropriate given the information being collected and the nature of Medisquare’s business in order to protect your personal information both online and offline.

4.2 Your password will be kept confidential at Medisquare. You should take precautions to prevent unauthorized access to your password, computer, and mobile device. When finished, remember to log out of the website. Medisquare disclaims all responsibility for any unauthorized use of your password or account. You must instantly alert Medisquare if you believe there has been any illegal use of your account. If Medisquare incurs any harm as a result of such illegal use of your account and password, you are responsible for compensating Medisquare.

4.3 Medisquare only subjects its personnel to strict confidentiality duties and only grants access to all User information to its employees, agents, partners, and third parties on a need-to-know basis.

4.4 Medisquare helps clinicians organize and retain such data as part of its functionality. Therefore, Medisquare may keep all such documents and provide them to the proper authorities or to physicians who ask to see them.

4.5 Helping patients obtain information about them is one of Medisquare’s functionalities. Therefore, Medisquare may save all such records and provide them to the relevant patients or their physicians.

4.6 Despite the foregoing, Medisquare disclaims any liability for our partners’ and third parties’ handling of your personal information in ways that are not covered by the agreements we have with them. Additionally, Medisquare will not be held liable for any security breaches, actions by third parties, or other occurrences that are out of its reasonable control, such as acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, encryption breaches, poor Internet service quality, poor telephone service for the User, etc.

5. Change to privacy policy

This privacy statement may be updated at any moment, with or without notice. As stated above, Medisquare will send users an email or post a notice on the website in the event that there are material changes to the Privacy Policy or how it handles users’ personally identifiable information. This will allow users to examine the new terms before using the Services again. As usual, you can email to have your account deactivated if you disagree with any modifications to our terms and no longer wish to use the Services. Unless otherwise specified, all information that Medisquare has about you and your account is subject to the terms of Medisquare’s current Privacy Policy. A User’s acceptance of the modified terms is shown by his/her/its use of the Services or access to the Website following the sending of a notice of changes to that User or the publication of the revised terms on the Website.

6. Children’s and Minor’s privacy

In order to assist in creating a child-friendly online environment, Medisquare strongly advises parents and guardians to monitor the online activities of their minor children and to take into account using parental control options offered by online services and software manufacturers. Additionally, these measures can stop kids from posting their name, address, and other personally identifying information online without their parents’ consent. Medisquare respects the privacy of kids who may unintentionally use the internet or the mobile application, even though the Medisquare Website and Services are not intended for use by children.

7. Consent to this policy

You agree without reservation that using the Website and its Services constitutes your I assent to this Privacy Policy and (ii) consent to Medisquare using, collecting, processing, and/or disclosing your Personal Information in the manner and for the purposes specified in this Privacy Policy. You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services. This Privacy Statement and the Terms of Use apply to your use of the Website and the Services.

8. Address for privacy questions:

You can get in touch with the team of Medisquare if you have any questions regarding this privacy statement or the company’s information collection, use, and disclosure policies. Any requests, inquiries, or worries you may have about how we utilize your personal information will be addressed as soon as we reasonably can. Call us at +8801311-073744 or email at info@medisquare.com.bd

9. Notice of Health Information Privacy Practices

We recognize that the health information you provide about yourself and your medical care is private. We are dedicated to safeguarding your personal health information. The treatment and services you receive from us are documented by us. We do this to give you high-quality care and to abide by all laws and regulations. This Notice is applicable to all records created or obtained by Medisquare, regardless of whether we recorded the health information or acquired it from another healthcare provider. You will learn how we may use and share health information about you in this Notice. This Notice also outlines your rights with regard to the health information we maintain about you and some responsibilities we have in relation to its use and disclosure. Our commitment to protecting your health information is supported by Bangladeshi legislation.

For the following we might use your health information-

1. To give you medical care, treatment, and services.
2. In order to bill you for the treatment and services you receive from us, as well as to collect payment from you.
3. For research purposes.
4. If required by law
5. To avoid a grave risk to your health and safety, the public’s health and safety, or the health and safety of another person.
6. For public health activities

10. How is patient privacy protected?

We understand the sensitivity of health data, and are taking meticulous steps to protect the information of our users. 

Patients privacy is protected by the following:

1. Medisquare administrators cannot see any individual patients’ health records. 
2. The patient will have full power over whom they share their records with.
3. Security culture in Medisquare
4. Presence of security risk assessment
5. Encryption of patient data

11.  What are the Doctor’s Responsibilities?

A doctor’s main duty is to make sure they can give their patients the finest possible care. While a doctor’s core responsibilities may differ in various ways, some of them are:

1. Analyzing the symptoms of a patient
2. The identification of any ailments and other issues
3. Designing and carrying out a patient’s treatment plan
4. Administering any necessary follow-up care to patients
5. Obtaining advice from other medical experts
6. Prescribing of medicine
7. Updating oneself on medical research

12. Medical records Inspection

The patient has the right to inspect their own medical records and maintain it’s privacy how they want. However, the doctor might not seek access to the patients’ medical record without their consent. The agent might look at the record while assisting the patient. The team of Medisquare will not inspect medical records without the cases mentioned in section 9.

13. Who will follow this notice?

This notice is applicable for all users on the website- patients, doctors, agents and any other casual visitors. It also applies to the family members of patients using the website. 

14. Limitations on Deletion of Information

As the user you have the right to delete your data anytime of using the website. But this is limited by: 

1.  Research purposes.
2. If required by law
3. To avoid a grave risk to your health and safety, the public’s health and safety, or the health and safety of another person.
4. For public health activities